Refund policy

Refund Policy

Here at LeafNLux, we treat your green companions with absolute care. We want you to feel completely confident when shopping with us, which is why your purchase is backed by our customer-first 15-day return, replacement, and refund policy from the moment your package is delivered.

What is Eligible for a Return?
You can request a replacement, return, or refund up to 15 days after delivery. This guarantee applies to everything on our site, including all live plants. We only ask that any physical items being sent back are safely packed and in their original packaging.

Are There Any Return Shipping Charges?
Absolutely not. Returns with us are completely free of charge. You will never face return shipping costs, restocking penalties, or hidden processing fees on any approved replacement or refund request.

How Do I Start a Request?
Getting help is quick and simple. Just reach out to our team with your order details and clear photos of your items through one of the options below:
* Email: leafnlux26@gmail.com
* WhatsApp: +91 94464 92721

Once our team checks the photos, we will immediately set up a free replacement order or issue a full refund to your account.

When Do I Get My Refund?
As soon as your request is verified and approved, your money goes right back to your original payment method. The entire transaction is automated, and the funds usually show up in your bank account within 5 to 7 business days.

Contact Us

For return, replacement, or refund requests, please contact us:

Business Name: LeafNLux

Address:
LeafNLux
Near Manaluvila CSI Church, Vanniyacode
Thiruvananthapuram, Kerala – 695502
India

Website: https://leafnlux.in

Phone / WhatsApp: +91 94464 92721

Support Hours: Monday – Saturday, 10:00 AM – 5:00 PM (IST)